Frequently Asked Questions

1. Online- click the 'BOOK NOW" link in the top right hand corner. Make an account and book your appointment. For new patients, make sure to book an initial assessment. For existing patients, please use the same email address Evolve currently has on your file to keep your accounts linked. If you are making an appointment for a minor, you will need to use their own email address or call reception to make an appointment. 

2. Via phone- please call reception on (03) 9982 1040. If reception isn't available, please leave a message and they will call you back. 

Yes. Clinical pilates is a specific and individualised form of exercise rehabilitation designed to return to full function after an injury, illness, pregnancy or deconditioning. Our 5:1 group classes are run by a physiotherapist and are tailored to the individual patient. Your initial assessment well allow our physiotherapists to best understand your unique body, goals and current level of experience to ensure the best outcomes. 

Yes, if you have physiotherapy cover as part of your extra’s 

We can provide on the spot claiming through HICAPS on the day of your treatment and/or class. 

Payment is expected on the day of consultation.

Private healthcare rebate is available for clients with relevant extras cover. For your convenience we have HICAPS on-the-spot claiming available. 

Credit cards are also welcome including American Express. Medicare will incur a Gap payment to cover the difference between the Medicare rebate and the cost of the service. 

Our physiotherapists all have extensive experience and qualifications that allow them to assess, diagnosis, treat and/or prevent musculoskeletal injuries. Within this field, they also have their own special interest areas. Head on over to the 'Our Team' heading to read up on who they are and what they love to treat. Still unsure? Our receptionists are best placed to support you in liking you with the right physio for you. Give us a call!

We no longer can offer physiotherapy appointments to Workcover, DVA and TAC clients. Please speak to your GP about finding an appropriate practitioner to support you in your rehabilitation. 

Yes, we can support you if you have and Enhanced Primary Care Plan (EPC) from your GP. We do charge a gap fee to the patient to cover the difference between what Medicare pay and our total appointment fee. Please give our receptionists a call to discuss any questions that you might have regarding the fee structure. 

Bring yourself, your private health insurance card (if you have it and intend to use it to claim physiotherapy through your extras), medicare card and any relevant documentation (e.g. scan results or a referral from your GP or a specialist) that may assist your physio in treating you. 

Wear comfortable clothing that you can exercise in, bring grippy socks if you have them as we don't allow shoes or bare feet on our equipment. For your initial assessment you may think about wearing shorts or form fitting pants that allow the physiotherapist to accurately assess you. 

Physiotherapy focuses on the assessment, diagnosis, treatment, and prevention of musculoskeletal injuries and conditions through a range of techniques, including manual therapy, exercise prescription, and education. Exercise physiologists work with patients to achieve their health, rehabilitation and performance goals through specific exercise intervention. While there is some overlap between the two professions, physiotherapy is generally considered to be primary (first phase) intervention (involved in the diagnosis, initial treatment and rehabilitation) where as exercise physiology is a secondary (second phase) intervention (behaviour change and exercise rehabilitation to manage an existing diagnosis). 

You may be eligible for up to 5 allied health sessions per year under the Advanced Allied Health Program which is through Medicare. To access this service you will need to obtain the referral and paperwork through your GP. There is a gap payment associated with this to cover the difference between the Medicare rebate and the cost of the service.

We offer pre-natal & post natal Physiotherapy care. This can be in the form of hands on treatment, or attending groups. 

During pregnancy and after giving birth, women will experience numerous symptoms that can be alleviated by treatment and exercise. Pregnancy physiotherapy is perfectly safe and can be an effective way of keeping your pregnancy-related aches and pains to a minimum.

Remember, you don’t need to have a specific problem to come see us. We’re big believers in staying ahead of the game, offering guidance and support to help you navigate this special time in your life with confidence and ease.

We offer pre-natal & post natal Physiotherapy care. This can be in the form of hands on treatment, or attending groups. 

During pregnancy and after giving birth, women will experience numerous symptoms that can be alleviated by treatment and exercise. Pregnancy physiotherapy is perfectly safe and can be an effective way of keeping your pregnancy-related aches and pains to a minimum.

Remember, you don’t need to have a specific problem to come see us. We’re big believers in staying ahead of the game, offering guidance and support to help you navigate this special time in your life with confidence and ease.

Yes, physiotherapy can be an effective treatment for chronic pain. Your physiotherapist will work with you to develop a personalized treatment plan that may include a combination of manual therapy, exercise prescription, and education on pain management techniques.

The frequency of your appointments will depend on the nature of your condition and your individual needs. Your physiotherapist will work with you to develop a treatment plan that takes into account your goals and expectations.